Outsourced IT Support | London

If Cloud is not for you right now, then we can help with our traditional Managed Services offering. Our Managed Services support product is designed for organisations without an expert in-house IT department, with a goal to cut costs and get the maximum return on their technology investment.

With Managed Services, we take complete care and responsibility for your overall IT infrastructure, your day-to-day maintenance, long-term business-IT strategy; with exceptional customer service.

Solutions:

• Network Care
• Server Care
• Desktop Optimisation and User Care
• Backup and Disaster Recovery
• Technology and Budgeting Strategy
  

Benefits & Features

• Dramatically cut the cost of your IT
• IT Support accessible online and via telephone to our London office.
• Proactive 24x7x365 monitoring and protection
  
• Reduce and prevent downtime across your entire infrastructure
  
• Flat-Rate IT is easy to budget
  
• Monthly visits from our technicians for maintainence, advice and improvements
  
• Quarterly visits from your account manager for budgeting
  
• Bi-yearly visits from your Virtual IT Director for your business & technology strategy
  
• Military Strength data backup and disaster recovery
  
• Your infrastructure is thoroughly documented at all times
  
• Tailor-made Service Level Agreements ensure that we meet your needs and budget.
  

Flat-rate IT

Whether your company expands or downsizes, our flat-rate Managed Services ensure your costs will always be consistent and predictable. Your budget can be planned far ahead, without the worries of unknown costs from an IT catastrophe or day-to-day charges for help desk calls.

How does flat-rate Managed Services differ from IT Break / Fix Support?
Traditionally, an IT support service would react to a problem or need. The call out charges and money lost from your company being non operational resulted in high costs. Managed Services' approach is proactive and reactive. Through system monitoring technology, and a London based team of accredited IT technicians, we perform a multitude of maintenance operations to prevent downtime, optimise the speed of your work stations and ensure your entire IT infrastructure is healthy.

Expert Business & IT Strategy

With Managed Services, a dedicated vITD (virtual IT Director) is assigned to your organisation. Providing an independent strategic input from a business perspective, your vITD will meet with you biannually to discuss the strategic vision of the business.

After consultation, they will provide a review of the current system; provide a technology obsolescence plan, advice on current and future technologies which are appropriate, and budgets for any changes or improvements to the system as well as an impact of technology assessment.

Peace of mind

On Line Computing is a member of the MSPAlliance. It is the Managed Services Industry's only benchmark-based program, measuring specific criteria, such as financial status, business practices, client references, service delivery processes and more. To be a member, the company's employees must pass a rigourous set of exams, and provide evidence of exceeding Service Level Agreements with their customers.

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